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Patient Information
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HotDoc Payments
Why is our clinic using HotDoc Payments?
We use HotDoc to securely process payment for your appointments. What’s more, it provides added convenience for patients who prefer to book and pay online, with an option to save details for your next consultation. For our current fees, please refer to the Fees section below.Do I need to pay upfront for my appointment?
You will be asked to add your card details at the time of booking. We will wait until after your consultation to collect the full payment. You may see a temporary charge of US$1 where we validate your card but this money is refunded right away. The full payment will be taken once the Doctor finalises your consultation.
Our clinic also sends payment requests via SMS for outstanding accounts. In this case, you will be sent an SMS requesting payment with a HotDoc link attached to process your payment.How do I claim my Medicare rebate?
Our clinic will process your Medicare rebate via patient claiming.Does HotDoc store my card details?
No. The financial organisations we partner with and trust to verify and store your card details are called Stripe, Pin Payments and Spreedly. They are accredited by the Payment Card Industry – Data Security Standards (PCI-DSS) and are Level 1 certified. For more information, please see HotDoc Payments Security.Can HotDoc see my card details?
No. Your card details, expiry, CVV codes and data are not visible to HotDoc nor the practice, and we do not collect or store these details.Why was US$1 charged to my card after I added a payment method?
When you add a payment method there will be a US$1 pending charge processed on your card. In all cases, you will never be charged the amount as this is a temporary pre-authorisation in order for the financial organisations that we partner with to verify your card details.How can I request a refund?
HotDoc does not process refunds. Please contact our clinic for a refund.How do I add or delete my payment details?
Log into your HotDoc account or Partnered Health APP, view your account details and update as required.If you would like to read more about how HotDoc handles security as well as your personal information, please view HotDoc security page and privacy policy. To see how HotDoc financial providers handle security and privacy, please view the links below:
Pin Payments Security / Pin Payments Privacy
Spreedly Security / Spreedly PrivacyYou can also check out HotDoc payment security FAQs for more information:
Payments Security FAQs
Patient Privacy and Security -
Fees
Smithfield Central Doctors is a mixed billing practice. The fees listed below are provided as a guide only.
GP consultations Monday – Friday
Standard Consultation – $85 (before 8am $102)
Long Consultation – $140 (before 8am $165)
Pro Long Consultation – $200 (before 8am $220)Closed Saturdays
GP consultations Sunday and public holidays:
Standard Consultation – $102
Long Consultation – $165-$220The Medicare rebate can be processed immediately from our clinic.
Patients who are DVA who hold a valid concession card, or those aged 15 or younger will still be bulk billed if a Medicare card is provided at the time of the consultation.
Please contact us if you wish to discuss the fee for your appointment.
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Appointments
An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.
SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.
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After Hours
You can book a telehealth consultation during the After Hours period by clicking here. Fees apply.
Our After Hours service should not be used in emergencies or life-threatening illnesses or injuries. If you require emergency assistance, call 000 for immediate help.
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Cancellation
There may be a cancellation fee of $50.00 if we do not receive notice of your cancellation.
We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.
If we receive late notice of your cancellation the fee of $50.00 may also apply. This enables us to reschedule the day for other patients.
A fee of $50.00 may also apply if you miss your appointment without any cancellation notice.
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Medical certificates
Medical certificates are available and can be requested at the time of consultation with your doctor.
If you require a special consideration certificate, please bring the necessary paperwork to your consultation.
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Privacy and confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
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Reminders and practice information
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.
Please advise the staff if you do not wish to participate in this program.
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Health information
Patients are able to have access to their medical records, but need to discuss this with their doctor. IF you require your notes to be transferred to another practice you will be required to sign a release form and will incur a fee of $30 to cover administration costs. No information will be released without your written consent.
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Complaints
This practice acknowledges that patient complaints are an important source of customer feedback. Under the Human Rights Commission Act 2005, people with complaints should try to resolve them directly with the health service provider or medical centre. If a satisfactory outcome is not achieved then complaints can be directed to:
Office of Health Ombudsman
PO Box 13281
Brisbane QLD 4003
Phone 133 646